Privacy Policy bet77 – Your Data Protection

1 Personal Data We Collect

As a responsible online betting platform, bet77 collects your personal data only for legitimate and necessary purposes. The types of data we collect are as follows:

Registration & Identity Information

• Full name as it appears on your official identification document (MyKad or passport).
• Date of birth for age verification — players must be 18 years of age or older.
• Active email address for account communications and promotions.
• A Malaysia-registered mobile number for two-factor authentication (2FA).
• Current residential address for KYC and legal compliance purposes.

Financial Information

• Bank account number, bank name, and account holder name for deposit and withdrawal processing.
• Digital wallet information (Touch 'n Go eWallet, GrabPay) if used as a payment method.
• Transaction records including deposits, withdrawals, and wagering history.

Technical & Usage Data

• IP address, device type, operating system, and browser type when you access the platform.
• Login history including time, location, and device used.
• In-platform activity data such as games played, time spent, and betting patterns.
• Cookie and session tracking data to enhance the user experience.

2 How We Use Your Data

Personal data you provide to bet77 is used in a limited and responsible manner. We do not use your data for purposes outside the following scope:

• Account management — processes registrations, verifies your identity through the KYC process, and ensures the security of your account.
• Financial transaction processing — processes deposits and withdrawals securely, verifies bank account ownership, and prevents financial fraud.
• Legal compliance — fulfills obligations under PDPA 2010, anti-money laundering laws (AMLA), and directives from relevant authorities.
• Service Communications — sends account notifications, security alerts, terms updates, and promotional information that you have consented to receive.
• Platform improvement — analyzes usage patterns in aggregate and anonymized form to improve service quality and the user experience.
• Fraud prevention — detects suspicious activity, protects accounts from unauthorized access, and ensures platform integrity.

3 Information Sharing and Disclosure

Bet77 understands that your privacy is a trust that must never be taken lightly. We only share your personal data in limited and controlled situations:

Third-Party Service Providers

We work with carefully selected service providers to operate the platform, including payment processors, KYC service providers, server infrastructure providers, and identity verification service providers. All third parties are bound by strict confidentiality agreements and may only use your data for purposes specified by bet77.

Legal Requirements

Bet77 may be required to disclose your information to the authorities when:

• There is a valid court order or legal requirement.
• Required for criminal investigations including fraud or money laundering.
• Required by the Malaysian Communications and Multimedia Commission (MCMC) or other authorised government agencies.

What We Do Not Do

• Bet77 never sell your personal data to advertisers or marketing companies.
• We do not share your financial information with parties unrelated to the processing of your transactions.
• We do not transfer your data outside Malaysia without protective measures equivalent to PDPA standards.

4 Data Security & Protection

Bet77 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we employ are among the most comprehensive in the industry:

• 256-bit SSL/TLS Encryption — all data transmitted between your device and bet77 servers is fully encrypted using industry-standard security protocols.
• Encrypted database — sensitive data such as banking information and KYC documents are stored in encrypted format on protected servers.
• Multi-layered firewall and intrusion detection system — monitors and blocks any unauthorized access attempts in real time.
• Two-factor authentication (2FA) — an additional security layer for logins and financial transactions that protects your account even if your password is compromised.
• Regular security audits — our systems undergo penetration testing and security audits by independent experts on a regular basis.
• 24/7 Monitoring — our cybersecurity team monitors platform activity around the clock to detect and respond to threats swiftly.

5 Cookies and Tracking Technologies

Bet77 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and deliver more relevant content. The following are the types of cookies we use:

• Necessary Cookies (Essential Cookies) — required for core platform functions such as login session management and security. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies — collects information on how you use our platform (e.g., most frequently visited pages and time spent) to help us improve our services.
• Functional Cookies — stores your preferences such as language, display settings, and saved login information to make future use of the platform more convenient.
• Analytics Cookies — we use analytics tools to understand platform usage patterns in aggregate and anonymized form for continuous improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the bet77 platform. More information on managing cookies is available in your account settings.

6 Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data held by bet77:

To submit any request related to your privacy rights, please contact the bet77 support team via live chat or email. We will process your request within 21 business days. Please note that certain requests may require identity verification first to ensure the security of your account.

7 Data Retention Period

Bet77 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law. The following are our data retention guidelines:

• Active account data — retained for the duration your account remains active on the bet77 platform and for any additional period required after account closure.
• Financial transaction records — retained for a minimum of 7 years from the transaction date, in line with financial reporting requirements and Malaysia's anti-money laundering laws.
• KYC Documents — retained for 5 years after account closure or as required by applicable legislation.
• Communication and customer support logs — retained for 3 years for reference and dispute resolution purposes.
• Cookie and session data — session cookies expire automatically when you log out; persistent cookies are stored according to the duration set in the cookie settings.

When data is no longer needed, bet77 will delete or anonymise it in a secure and irreversible manner. You may request early deletion of your data by contacting our support team, subject to legally mandated data retention requirements.

8 Amendments to the Privacy Policy

Bet77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements. Whenever an amendment is made:

• The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.
• For significant amendments, we will notify you via an in-platform notification at your next login or through your registered email.
• For minor amendments that do not affect your fundamental rights, a notice may be displayed on the homepage only.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the bet77 platform after any amendments take effect constitutes your acceptance of those changes.

9 Contact Us About Privacy

If you have any questions, concerns, or complaints about how bet77 handles your personal data, you may reach us through the following channels:

• Live Chat — the fastest way to get a response. Available 24/7 directly within the bet77 platform, with an average response time of under 3 minutes.
• Privacy Email — [email protected] for specific inquiries regarding the privacy policy and user rights requests (response within 3–5 business days).
• FAQ — visit the FAQ us for quick answers to common questions about privacy and account security.

If you are not satisfied with how bet77 handles your privacy complaint after contacting us, you have the right to escalate your complaint to the relevant Malaysia Personal Data Protection Department.